About the Customer

This Fortune 100 energy company operates a comprehensive portfolio of regulated and competitive energy businesses. As one of the nation’s largest energy providers, they serve millions of customers across the United States, delivering electricity and natural gas through their regulated utilities while also operating competitive energy businesses. Their commitment to operational excellence and innovation drives their mission to provide reliable, clean, and affordable energy solutions to their customers.

The Challenge

This enterprise faced a multi-faceted challenge common to large organizations seeking digital transformation: the need to significantly enhance operational processes and improve business outcomes, while simultaneously navigating the complexities of a vast organizational structure.

Specifically, they sought to empower their employees the business experts closest to the challenges with the tools necessary to create their own solutions. This vision of widespread ‘citizen development’ brought a critical requirement: establishing robust governance mechanisms to manage decentralized development effectively, ensuring security, compliance, and scalability without stifling innovation. The overarching need was for a strategic approach, one that would fundamentally align technology initiatives, particularly the adoption of low-code platforms, with core business priorities rather than allowing disparate, ungoverned growth.

The Solution

We helped this energy leader implement something special: a comprehensive Microsoft Power Platform strategy that thinks like their team. After evaluating their needs, we created a robust governance framework with Data Loss Prevention, a citizen developer empowerment program, and streamlined application delivery pipelines. Now, instead of wrestling with complex development processes, their teams can create solutions using reusable component libraries and automated workflows. The transformation has been so significant that their IT and business operations now work together more seamlessly than ever before, with clear governance and security measures in place.

The Results

The transformation has been nothing short of remarkable. The client’s teams are now creating solutions faster, working more efficiently, and maintaining complete compliance with security requirements. But the real win? Their solution grows with their needs, handles their data smoothly, and gives them smarter insights into their operations. It’s not just about better technology it’s about giving their team the tools they need to succeed. Every day, they’re seeing how the Power Platform can make work easier and more effective, while keeping the governance and security that makes their organization great.

Key Achievements

• Accelerated Development: Teams now create solutions 60% faster using reusable component libraries
• Enhanced Governance: Implemented comprehensive Data Loss Prevention and security workflows
• Improved Productivity: Operational dashboards provide real-time insights for continuous improvement
• Scalable Foundation: Established environment strategy supports future growth and development
• Data-Driven Decisions: Enabled smarter operational insights through integrated analytics

Technology Implementation

The solution leveraged the full Microsoft Power Platform ecosystem:

• Power Apps: Custom applications addressing specific business needs
• Power Automate: Automated workflows streamlining operational processes
• Power BI: Operational dashboards providing actionable insights
• Power Virtual Agents: Intelligent chatbots enhancing employee productivity

Governance Framework

A comprehensive governance structure was established including:

• Data Loss Prevention: Robust security measures protecting sensitive information
• Citizen Developer Program: Training and resources empowering business users
• Code Review Process: Automated workflows ensuring quality and compliance
• Environment Strategy: Clear separation of development, testing, and production environments

Business Impact

The transformation delivered measurable results across the organization:

• Operational Efficiency: Streamlined processes reducing manual work by 40%
• Employee Empowerment: Citizen developers now create solutions independently
• Security Enhancement: Comprehensive governance framework ensuring compliance
• Scalability: Foundation supporting future application development needs

This case study demonstrates how CloudStaff’s expertise in Microsoft Power Platform can transform enterprise operations, empowering teams while maintaining security and governance standards.